For customer support or questions,
Please note that email is not a secure form of communication. No sensitive information should be sent via email
including social security number, account numbers, passwords, etc.
Once we receive an email from you we may need to reply with or request your personal information in order to assist you. To do this securely, we will send you an encrypted email. If you receive this type of email you will notice a subject line of “HSBsecure.” You will be prompted to complete a registration process in order to email us securely.
For account information, from telephone banking, call Telebanc at
To report a lost or stolen debit card, call
To Report a Lost or Stolen Douglas County Bank Debit Card, call:
To reporting a lost or stolen CREDIT card: