QuestionHow can I get help with a banking issue?

QuestionWhat are the hours of operation for Hamilton State Bank branches?

QuestionWhat is Hamilton State Bank's routing number?

QuestionWhat should I do if I have lost my Debit or ATM Card or had it stolen?

QuestionWhat should I do if I have lost my Credit Card or had it stolen?

QuestionWhere can I view more detailed information on general questions?

QuestionI received a call from an automated system asking me to verify account activity. Is this legitimate?

QuestionWhat is the difference between Current and Available Balance?

QuestionWhat is POPMONEY®?

QuestionHow do I access POPMONEY®?

QuestionHow can I get help with a banking issue?

AnswerContact our Support Center at 770-967-5090 or

QuestionWhat are the hours of operation for Hamilton State Bank branches?

AnswerHamilton State Bank hours of operations vary based on the needs of the various markets we serve. To view a list of locations and hours, please click here.

QuestionWhat is Hamilton State Bank's routing number?

Answer061120479 is the routing number assigned to Hamilton State Bank. This number is used on checks and when setting up automatic deposits or debits on your Hamilton State Bank account. Do not be alarmed if you are using another routing number. Hamilton State Bank has acquired many banks and processes numerous routing numbers. You will be instructed if you need to make any changes with business entities where your current routing number is used.

QuestionWhat should I do if I have lost my Debit or ATM Card or had it stolen?

AnswerIf you have lost your Debit or ATM Card or had it stolen during Bank business hours, please contact our Support Center at 770-967-5090 or . If this has occurred after business hours, it is very important that your card is disabled as soon as possible. Please call 800-554-8969 to report a lost or stolen Debit Cards after Bank business hours.

QuestionWhat should I do if I have lost my Credit Card or had it stolen?

AnswerIf you have lost your Credit Card or had it stolen during Bank business hours, please contact our Support Center at 770-967-5090 or . If this has occurred after business hours, it is very important that your card is disabled as soon as possible. Hamilton State Bank has acquired several banks and there are various types of Credit Cards:
Please call 800-325-3678 if your Bartow County Bank Credit Card has been lost or stolen.
Please call 800-325-3678 if your Hamilton State Bank Credit Card (issued after 2011) has been lost or stolen.
Please call 800-854-7642 if your McIntosh State Bank or First State Bank Credit Card has been lost or stolen.
Please call 800-854-7642 if your Hamilton State Bank Credit Card (issued 2011 or before) has been lost or stolen.

QuestionWhere can I view more detailed information on general questions?

AnswerPlease browse through this FAQ section to find answers to the most common requests. Should you not be able to locate an answer please contact us at 770-967-5090 or .

QuestionI received a call from an automated system asking me to verify account activity. Is this legitimate?

AnswerHamilton State Bank provides a service that monitors Debit Card activity to help detect and prevent fraud. If your account activity is outside of your normal spending patterns or if the system detects anything suspicious, you may receive a call asking you to verify transactions. Please know that our service never asks for your account number, deposit information or any other confidential information. You should only respond to the automated call by verifying or denying transactions. Never give your account number or other personal information to anyone calling you. If you have any questions about our fraud detection service please contact our Support Center at 770-967-5090 or .

QuestionWhat is the difference between Current and Available Balance?

AnswerThe Current Balance on your account is the balance showing at the end of the prior business day. It does not include any activity that is pending on the account. Available balance is the real-time account balance that includes any deposits or debits that will post to your account that day at the close of business. It is always important to maintain your own register and document all activity to your account. Our automated systems cannot account for items that have not processed or not in the processing stage when displaying balances.

QuestionWhat is POPMONEY®?

AnswerPOPMONEY® is a great way to send money to individuals, friends and family members directly to their bank account. The funds will be drawn from your HSB bank account and the payee will receive a mobile text or email notification that funds are available for pickup. There is a nominal fee per transaction and there are also maximum dollar limits. For further information call 1-877-238-7277.

QuestionHow do I access POPMONEY®?

AnswerYou can easily access the program through Bill Pay via your Online Banking access. For a short tutorial please CLICK HERE

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For a short tutorial on benefits and navigating through Online Banking please CLICK HERE

Does HSB offer any online tutorials for using eBanking Services?

Is Online Banking compatible with all Internet Browsers?

How do I set up Online Banking?

What is the password when I initially sign up with the "First-time User" process?

I know my Access ID but I forgot my password. How can I get a new temporary password?

Why do I always get the security/challenge questions when I log into Online Banking?

I am using the correct Access ID but I cannot sign in to Online Banking on my iPad.

How can I change my password and/or security questions?

Why does the system not recognize my password, although I know it is correct?

Why do I get an error when I try to log in?

How can I unlock/reset my account access after it has been revoked due to several unsuccessful login attempts?

I am logged in to Online Banking, but why don't see all my accounts listed?

What is the difference between the Current Balance and Available Balance?

Can I set up email alerts on my deposit accounts?

How can I see all my transactions and not just my current statement cycle?

I receive paper statements. Where can I reprint previous statements online?

How do I chart my spending?

Can I create my own categories within Spending Charts?

How can I transfer money between my Hamilton State Bank accounts?

What is the difference between “Express Transfer” and “Scheduled Transfer”?

Can I export transactions on to Quicken/Quickbooks or Excel spreadsheet?

How can I transfer money between my HSB accounts to accounts I have at another bank?

How can I "name" my accounts in Online Banking so that they are meaningful to me?

Does HSB offer any online tutorials for using the Website and Online Banking?

To get you started and more familiar with some of the benefits we provide our valued customers, we offer several tutorials for your reference. Please CLICK HERE for more information.

Is Online Banking compatible with all Internet Browsers?

Currently Online Banking is compatible with Internet Explorer V10 and below, Mozilla Firefox, Chrome, Opera and Safari 5.1 and higher.

How do I set up Online Banking?

Online Banking is quick and easy to set up. From the home page, click on "First-time User" and follow the prompts from there. You may also CLICK HERE for more detailed and specific information as well as an interactive tutorial.

What is the Online Banking password when I initially sign up with the "First-time User" process?

When you first set up Online Banking access, the initial password should be the last 4 digits of your Social Security Number or if you have already accessed our TELEBANC system then you should use the PIN you established there. While setting up your Online Banking access through the "First-time User" process, the system will also prompt you for the information.

I know my Access ID but I forgot my password. How can I get a new temporary password?

Once you enter your Access ID you will be at the password page. If you have forgotten your password, click on "Forget your Password?" and a temporary password will be sent to the email we have on file. If this does not work please email

Why do I always get the security/challenge questions when I log into Online Banking?

Security Questions (also called Challenge Questions) are there for your Identity Protection. When you log in from a personal computer, make sure you click on "This is a private computer. Register it" and it will save your information. Although periodically the system will reset and you may have to answer the questions again from your personal computer. When using a Public computer do not click to "Register" the computer and the questions will continue to appear when logging in from that computer. Make sure you document your questions and answers in a safe place for reference.

I am using the correct Access ID but I cannot sign in to Online Banking on my iPad.

Mobile devices such as an iPad often capitalize the first letter when entering information. Make sure that you use lower case on your Access ID if that is how your Access ID was originally set. For easier viewing, you may want to sign up for Mobile Banking. Please CLICK HERE for more information.

How can I change my password and/or security questions?

While logged in to your Online Banking profile, click "OPTIONS" on the landing page where you are able to edit your password, email and security. This is also where you can create "Account Nicknames" for each of your accounts. Nicknames are helpful because they help you distinguish between accounts (i.e. Household Account, Vacation Account, Emergency Savings, etc).

Why does the system not recognize my password, although I know it is correct?

If you are certain the password you are using is correct, please close out of all browsers and try logging in again. Please contact Customer Support at 770 967-5090 or if the issues continue.

Why do I get an error when I try to log in?

There are several reasons why an error message occurs. The server may be down or it may be a browser issue. Try clearing your Cache & Cookies, then close the browser and re-try. If the error persists please email .

How can I unlock/reset my account access after it has been revoked due to several unsuccessful login attempts?

Please email Customer Support at and we will be happy to unlock/reset your account.

I am logged in to Online Banking, but why don't I see all my accounts listed?

Accounts are viewed online based on your Social Security and Portfolio (Portfolio is the manner in which our main system groups your accounts) and also based on whether the accounts are personal or business. Our Customer Support Team will gladly research the reason and provide an explanation and/or a resolution for you. Please email .

What is the difference between the Current Balance and Available Balance?

The current balance is the actual balance of your account at the start of the business day. The available balance is the amount of money in an account that is available for immediate withdrawal or other types of use. Available Balance represents the difference between the account balance and activity that has not yet cleared on the account (such as pending deposits, checks and withdrawals)

Can I set up email alerts on my deposit accounts?

You can set up email or text alerts for each of your accounts in Online Banking to receive balances, posted items and deposits. While you are logged in, click on the specific account and then "Messages". You will need to enter information based on the type of alert you wish to receive. Please be aware that standard text messaging rates may apply.

How can I see all my transactions and not just my current statement cycle?

You can view all transactions inside your Online Banking profile. Simply click on the account and then select "Transactions" from the top menu. Then choose "All Transactions." Another window will appear and you can fill in the dates desired. Please be aware that this is a partial statement, it does not include images. You can view a complete statement by signing up for eStatements which is a separate online application. To sign up for eStatements, go to the Hamilton State Bank homepage and select "eStatements."

I receive paper statements. Where can I reprint previous statements online?

While logged in to Online Banking, click on a specific account and then "Documents." Another window will appear and you can navigate dates as desired. Please note that this option provides a condensed statement. In order to see a full statement online you must be enrolled in eStatements. You can reprint up to 12 months of statements from the current date.

How do I chart my spending?

Spending Charts is a feature within Online Banking and is a great way to track your expenses and income. While logged in to Online Banking, click on the specific account and then "Transactions." Navigate through dates as desired and then click on the icon between "Category" and "Debit," then click on the arrow and choose from multiple pre-assigned categories. Some of your transactions will be automatically assigned to a category. You can change the category by following the steps listed above.

Can I create my own categories within Spending Charts?

At this time you must use the current categories available. However, we continue to enhance our system so please check in again or email with suggestions you have for new categories.

How can I transfer money between my Hamilton State Bank accounts?

You may transfer funds via online banking or TELEBANC. The cutoff time for transfers is 5:45 pm (ET) Monday through Friday, unless a weekday falls on a Holiday when the bank is not open.

What is the difference between “Express Transfer” and “Scheduled Transfer”?

“Express Transfer” option is the easiest and quickest way and makes your funds available immediately as long as it is initiated by 5:45PM ET. “Scheduled Transfer” should be used when setting up a future date or recurring transfers.

Can I export transactions on to Quicken/Quickbooks or Excel spreadsheet?

Yes, you can use the ‘Export” function in the Transactions Menu within Online Banking. For specific instructions please send an email to

How can I transfer money between my HSB accounts to accounts I have at another bank?

While logged in to Online Banking, click on "Bill Payments" then select "Transfer Money" and follow the prompts. Please note that there is a nominal fee for transferring to external accounts. This process also requires multiple steps so please complete all steps until you receive confirmation that the transaction is complete.

How can I "name" my accounts in Online Banking so that they are meaningful to me?

Within Online Banking you have the ability to assign nicknames to your various accounts. Nicknames are helpful because they help you distinguish between accounts (i.e. Household Account, Vacation Account, Emergency Savings, etc). To assign nicknames, click "Options" within your Online Banking profile. Scroll to the "Account Nicknames" section and select "Edit."

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For a short tutorial on Bill Pay please CLICK HERE

How do I get started with Bill Pay?

Is there a fee for using Bill Pay?

Who can I pay using Bill Pay?

How do I set up a Biller/Payee?

Can I use and make payments via Bill Pay on my Mobile App?

Can I set up/edit new Billers through Bill Pay on my Mobile App?

How quickly are my Bill Pay payments processed?

Why am I having trouble logging in to Bill Pay?

Who do I call when I am having trouble making a payment through Bill Pay?

I am able to log in to Online Banking, why can't I log in to Bill Pay?

What is POPMONEY®?

How do I access POPMONEY®?

How do I get started with Bill Pay?

While you are logged in to Online Banking, click on the specific checking account and then click on "Bill Payments" from the top menu.

Is there a fee for using Bill Pay?

Hamilton State Bank's Basic Bill Pay service is offered to customers at no charge. There are, however, expedited payment options available within Bill Pay as well as other service enhancements (including the ability to pay another person's account). These additional services do carry a nominal fee and that fee is disclosed within the Bill Pay system.

Who can I pay using Bill Pay?

You can pay virtually any person or business using Bill Pay. To use the basic Bill Pay service, be sure to have your Biller information including name, address and phone number as well as your account number. If the item is processed as a paper draft you will have the option to enter information in the "Memo" section. You can use the "Memo" to specify your payment.

How do I set up a Biller/Payee?

While you are logged in to Bill Pay, click on "Add a Bill" at the top.

Can I use and make payments via Bill Pay on my Mobile App?

Yes, you may pay Billers that are already set up in your Bill Pay profile via your Mobile App. To add new Billers you must use a browser based Online Banking connection.

Can I set up/edit new Billers through Bill Pay on my Mobile App?

No, new Billers/Payees may easily be added/edited through a browser based connection on your Online Banking.

How quickly are my Bill Pay payments processed?

Bill Pay is a great way to ensure fast delivery of your payments. The earliest Payment Date will vary based on how the Biller is set up to receive payments. Most payments can be received by your Biller within 3 to 7 business days; some Billers will have the option to receive overnight payments (a nominal fee applies). You will be able to tell how quickly the payment will be received based on the Payment Date that automatically populates when you schedule a payment. Keep in mind that the Payment Date you select is the date the payment will be received by the Biller if it is electronic. If a paper check must be mailed it will go through USPS and should be at your biller on the Payment Date.

Why am I having trouble logging in to Bill Pay?

For questions involving Bill Pay please call 855-848-1781. Representatives are available to assist you from 7 am to 1 am (ET), 7 days a week.

Who do I call when I am having trouble making a payment through Bill Pay?

For questions involving Bill Pay please call 855-848-1781. Representatives are available to assist you from 7 am to 1 am (ET), 7 days a week.

I am able to log in to Online Banking, why can't I log in to Bill Pay?

If you have not logged in to Bill Pay for more than 90 days, your access will be revoked for security purposes. To prevent this from occurring, please be certain to access Bill Pay on a regular basis. If your access is revoked your payee and history information will be deleted.

What is POPMONEY®?

POPMONEY® is a great way to send money to individuals, friends and family members directly to their bank account. The funds will be drawn from your HSB bank account and the payee will receive a mobile text or email notification that funds are available for pickup. There is a nominal fee per transaction and there are also maximum dollar limits.

How do I access POPMONEY®?

You can easily access the program through Bill Pay via your Online Banking access. For a short tutorial please CLICK HERE

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For a short tutorial on eStatements please CLICK HERE

What are eStatements?

How can I sign up?

I signed up for eStatements but I am not able to view previous statements?

How do I know when I have an eStatement available?

How much history is kept in my eStatements?

What if I have multiple accounts? Can I get eStatements for all of them?

How do I stop eStatements?

What are eStatements?

eStatements are a complimentary service provided to our customers. It's a quick and easy way to receive and store your monthly statement online versus receiving statements in the mail. eStatements also help protect you against mail fraud and ensures that you have access to your account statement promptly. If you are environmentally conscious, eStatements are a great way to help reduce paper waste and you will have 18 months statement retention that begins when you activate the service.

How can I sign up?

You may easily sign up by visiting our website and click on "eStatements" through the link or you may select "Not yet enrolled for eStatements". CLICK HERE.

I signed up for eStatements but I am not able to view previous statements?

eStatements are only available as of the date you first signed up. For statements previous to that date, you may view text statements through your normal Online Banking system, or contact us at 770-967-5090 or .

How do I know when I have an eStatement available?

You will receive an email notifying you when an eStatement is available. You'll need to log in to "eStatements" which is different from your Online Banking access to view your statement.

How much history is kept in my eStatements?

When you register for eStatements, you will not see any statements available until your next statement is available. Once your eStatements begin populating, the system will begin storing the information for you up to 18 months of eStatements.

What if I have multiple accounts? Can I get eStatements for all of them?

For your safety, we strongly encourage you to sign up for eStatements. There are two ways to handle this for multiple accounts.
#1 - An easy solution is to "combine" your statements. This allows all your "same-titled" accounts to print on one concise statement. To "combine" your statements, we'll need your signature on file. Please contact us at 770-967-5090 or .
#2 - The other option is to complete the eStatement enrollment process for each account you would like to receive an eStatement. If you select this option, be sure to note the various Usernames and Passwords.

How do I stop eStatements?

You can cancel eStatements at any time by contacting your local branch or calling Customer Support at 770-967-5090.

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For a short tutorial on benefits and navigating through Mobile Banking please CLICK HERE

Is Mobile Banking secure?

What are the components of Mobile Banking?

What security safeguards are in place with Mobile Banking?

Is my personal or financial information stored on my phone?

What is SMS Text Messaging?

What is the Mobile Browser?

What is Hamilton Mobile?

Which accounts can I access using Mobile Banking?

How current is the account and transaction information?

Can I add more than one mobile phone for Mobile Banking access?

What if my phone number changes?

What if my phone is lost or stolen?

How do I stop using Mobile Banking on my phone?

Which phones can I use for Mobile Banking?

Which mobile service carriers support HSB Mobile Banking?

I have a prepaid plan, can I use HSB Mobile Banking?

Are the keywords used with text messaging case-sensitive?

What should I do if I do not get a response to a text messaging request?

Why are my results sent as multiple text messages?

I have text messaging enabled on my mobile device. Why can’t I receive text messages?

When I click the link for the HSB Mobile Banking website, nothing happens. What should I do?

How do I download Hamilton Mobile to my phone?

When I click the link to download Hamilton Mobile, nothing happens. What should I do?

Is Mobile Banking available on IPAD / TABLETS?

Can I make a deposit using my Mobile App?

Is Mobile Banking secure?

Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts.

What are the components of Mobile Banking?

There are several ways to use Mobile Banking including:

  • Hamilton Mobile: the downloadable Mobile Banking application available through the App Store and Google Play

  • Mobile Browser: online banking site designed for mobile device

  • SMS (Short Message Service) Text Banking: the ability to send and receive text message to a short code using abbreviated commands to obtain account or branch information

What security safeguards are in place with Mobile Banking?

Authentication - Mobile browser and application solution customers are authenticated for every interaction with any Mobile Banking component. Customers are authenticated by username and password, or by utilizing existing login credentials for single sign-on.
Encryption - 128-bit encryption is used for all transactions within Mobile Banking and Online Banking.
Fraud - Mobile Banking through Hamilton State Bank incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
Availability/Resilience - Mobile Banking is protected against malicious attacks through software and server hardening measures.
Audit Ability - Mobile Banking provides full audit capabilities through event logs and event-based reporting.

Is my personal or financial information stored on my phone?

No, Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within Online Banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.

What is SMS Text Messaging?

SMS (Short Message Service) Text Messaging service allows you to request specific account or branch information by texting abbreviated words (HIST, BAL, etc.) to Hamilton State Bank's short code, which is 96924.

What is the Mobile Browser?

The HSB Mobile Browser allows customers to use many of the features offered through Online Banking, but in a format more compatible with a mobile device.

What is Hamilton Mobile?

Hamilton Mobile is the Hamilton State Bank application that can be downloaded to your Android or iPhone. The Hamilton Mobile App carries many of the same features as the mobile browser.

Which accounts can I access using Mobile Banking?

You can access any account you have set up in Online Banking. You select which accounts you want to access using Mobile Banking during the enrollment process which is housed within your Online Banking profile.

How current is the account and transaction information?

When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. Pending transactions do not display.

Can I add more than one mobile phone for Mobile Banking access?

Yes. You can enroll several mobile devices for Mobile Banking. To add a new phone, complete the HSB Mobile Banking Enrollment section within Online Banking.

What if my phone number changes?

If your mobile phone number changes, simply update your mobile phone number within your Online Banking profile.

What if my phone is lost or stolen?

If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone within your Online Banking profile. To deactivate your mobile device, go to the "Manage Devices" section.

How do I stop using Mobile Banking on my phone?

To stop using Mobile Banking on your mobile device, deactivate your mobile phone within your Online Banking profile. You should also delete the Hamilton Mobile App from your mobile device if you plan to stop using it.

Which phones can I use for Mobile Banking?

Hundreds of models are supported including these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. Phones on a number of different operating systems are supported including, but not limited, to Android, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo.

Which mobile service carriers support HSB Mobile Banking?

HSB Mobile Banking works on all major mobile service carriers in the Southeast: AT&T, Sprint, T-Mobile® and Verizon Wireless. Hamilton Mobile also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Metro PCS and Virgin Mobile USA.

I have a prepaid plan, can I use HSB Mobile Banking?

HSB mobile banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes if you select our texting feature. T-Mobile prepaid does not support short codes.

Are the keywords used with text messaging case-sensitive?

No. Whether "BAL" or "bal" is entered, a response with the account balance information is sent to the mobile device.

What should I do if I do not get a response to a text messaging request?

Ensure the text message is sent to 96924. Check the keyword and any additional information required for the request, such as the financial institution's identifier, account nickname, or address.

Why are my results sent as multiple text messages?

Text messages are limited to 160 characters. If the account information exceeds the character limit, the account information is sent in multiple messages - no more than five at a time.

I have text messaging enabled on my mobile device, why cannot I receive text messages?

The mobile service carrier may be blocking short codes, or you may have blocked short codes on the mobile device. Short codes (SMS) must be enabled to use HSB's Mobile Banking texting feature. Short codes are abbreviated phone numbers, usually five digits, used to send HSB Mobile Banking messages.

When I click the link for the HSB Mobile Banking website, nothing happens. What should I do?

Every mobile device and mobile network is different, so you may not be able to click a link in a text message. Try these troubleshooting tips:

  • Open the text message and click the Send or Go button on the mobile device to access the website URL.

  • Click the address to go directly to the website.

  • Open the text message and write down your unique website URL.

  • Enter the URL in the device's web browser to go directly to the website.

If you still cannot access the HSB mobile banking website, contact your mobile service carrier.

How do I download Hamilton Mobile to my iPhone?

There are two ways to access Hamilton Mobile, (1) Download Hamilton Mobile directly from the app store. Once downloaded, use online banking credentials to access. (2) Sign up through online banking at www.HamiltonStateBank.com. Inside your online profile, select “Options” and click “Enroll Now” in the “Mobile Banking Profile” section. Complete the registration using your mobile device.

When I click the link to download Hamilton Mobile, nothing happens. What should I do?

Every mobile device and mobile network is different, so you may not be able to download Hamilton Mobile to your mobile device. If you are having trouble, contact your mobile service carrier to make sure your mobile device supports application downloads.

Is Mobile Banking available on IPAD / TABLETS?

Yes, Mobile Banking is available. Just download the app from the store. The process is very similar to how you downloaded the Smart Phone App.

Can I make a deposit using my Mobile App?

We offer Mobile Deposit for Personal accounts. Stop by your local branch to complete and sign the application. Bring your picture ID for review and contact us in advance if you’d like us to email or fax you a copy of the application.

What is Telebanc?

How do I sign up for Telebanc?

Telebanc is not accepting my Personal Identification Number or I am locked out, what happens next?

How frequently do I need to reset my Personal Identification Number?

I have been locked out of Telebanc access. How can I reset/unlock my PIN?

Why does the Telebanc system prompt me to enter my account number twice?

What can I do using Telebanc?

What is the cutoff time for transfers made using Telebanc?

What is Telebanc?

Telebanc is a convenient, 24/7, automated account access system. You can check on balances and hear a listing of transactions.

How do I sign up for Telebanc?

Please call 1-877-527-2716 and follow the prompts. When you set up Telebanc for the first time, your initial Personal ID # is the last four digits of your Social Security Number. You will also need your account number to access the system.

Telebanc is not accepting my Personal Identification Number or I am locked out, what happens next?

Please contact Customer Support at 770 967-5090 or .

How frequently do I need to reset my Personal Identification Number?

For security purposes, you must reset your PIN every 6 months. This happens automatically and the system will prompt the user to enter a new PIN when the previous PIN expires.

I have been locked out of Telebanc access. How can I reset/unlock my PIN?

Please contact Customer Support at 770 967-5090 or .

Why does the Telebanc system prompt me to enter my account number twice?

If you only have one account with Hamilton State Bank you will only have to enter your account number one time. If you have multiple accounts with Hamilton State Bank you will be prompted to enter your account number twice so that the system can be certain that you are given the balance for the correct account.

What can I do using Telebanc?

Telebanc offers several services to help you ascertain account information including:

  • Hear Account Balances

  • Review Recent Transactions

  • Transfer Funds from your Deposit Account to your Loan Account or other Deposit Account

  • Receive a Copy of Recent Transactions by Fax

  • Initiate stop paymentS

What is the cutoff time for transfers made using Telebanc?

The cutoff time is 5:45 pm (ET) Monday through Friday, unless a weekday falls on a Holiday when the bank is not open.

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What is the cutoff time for Online Banking?

How can I set up Direct Deposit?

How do I change my address and/or phone number?

How do I re-order checks? Can I re-order online?

How can I place a stop payment on a check?

How can I get a copy of a cleared check?

I have multiple accounts. Can I combine statements?

How do I dispute a transaction such as ACH or any transactions made with my Debit Card on my checking or savings account?

What should I do before I submit a dispute?

What are "pending" transactions when I view my account information online?

How can I dispute an item appearing as "pending" on my account?

How can I get a status update on a disputed transaction?

Why is my routing number different than what I had before the merger of my old bank and Hamilton State Bank?

Why are some vendors not accepting my checks with the old routing number?

What is the cutoff time for Online Banking?

The cutoff time for transfers or Stop Payments is 5:45 pm (ET) Monday through Friday, unless a weekday falls on a Holiday when the bank is not open.

How can I set up Direct Deposit?

To set up a Direct Deposit all you need to do is provide the Hamilton State Bank routing and account number to the party initiating your deposit, such as your employer, IRS etc.

How do I change my address and/or phone number?

You can update your information by visiting your local branch to complete and sign a form authorizing your request.

How do I re-order checks? Can I re-order online?

You may order checks via the link on our website by going to Reorder Checks under "Customer Support". You may also visit your local branch, or contact the Customer Support Team at 770-967-5090 or .

How can I place a stop payment on a check?

Stop payments may be placed within your Online Banking profile. Notice the menu option labeled "Stop Payments" at the top of your Online Banking Profile. Stop Payments may also be placed within Telebanc. You may also place a Stop Payment in person by visiting your local branch or contacting the Customer Support Team at . Please be aware there is a fee for this service.

How can I get a copy of a cleared check?

While you are logged in to Online Banking, go to "Transactions", navigate through the dates and then click on the specific check number. If you cannot find the desired check, please contact us at .

I have multiple accounts. Can I combine statements?

Yes, you may advise your banker or CLICK HERE to complete and sign the required form with instructions. Please note that in order to combine accounts into one statement, all accounts must have like-ownership.

How do I dispute a transaction such as ACH or any transactions made with my Debit Card on my checking or savings account?

All disputes must be made in person at your local HSB Branch as you need to complete and sign a Dispute Affidavit.

What should I do before I submit a dispute?

Most of the time a phone call to the merchant who charged your account can answer your question and resolve the dispute. Normally, if the merchant resolves the situation, they will advise you how quickly you should be receiving a credit back to your account. If the merchant does not resolve the situation, you must place a dispute directly with Hamilton State Bank.

What are "pending" transactions when I view my account information online?

HSB posts transactions based on "Real Time" and updates all day, every day. "Pending" means that the transactions have been received but have not processed or "hard posted" to your account. Any transactions made on a non-banking day will process the next business day. Sometimes you may see a transaction as "Pending" for more than one day. This only means that the vendor has not processed the transaction on their end yet.

How can I dispute an item appearing as "pending" on my account?

Pending transactions may not be disputed. Once they have processed or hard-posted on your account, you may place a dispute.

How can I get a status update on a disputed transaction?

Please contact Customer Support at and we will gladly check on the status for you.

Why is my routing number different than what I had before the merger of my old bank and Hamilton State Bank?

Due to the mergers and acquisition of other banks into Hamilton State Bank, you may be familiar with other routing numbers. Hamilton State Bank's routing number is the best routing number to use. Hamilton State Bank's routing number is 061120479. While we continue to process other routing numbers, it is always best to use 061120479 when asked for Hamilton State Bank's routing number.

Why are some vendors not accepting my checks with the old routing number?

If a Bank is closed or acquired, its routing number may become known as invalid or inactive. This doesn't happen in all cases and we encourage you to use your old supply of checks. Should a vendor not be able to verify one of your checks, please call the third-party check processing company that is declining this check and give them your information directly. To avoid this in the future you can reorder new checks with the correct routing number. However, if you are a newly acquired customer, please be certain that your accounts have converted to Hamilton State Bank's system before ordering checks with the HSB routing number. Conversion usually takes place 3 to 6 months after the bank was acquired.

How soon will I receive my new Debit or ATM Card?

I have not received my Debit or ATM Card yet. What do I do next?

How do I activate the new Debit or ATM card I received?

What is VERIFIED BY VISA?

How can I report a lost or stolen Debit or ATM Card?

Why is my Debit Card declined when I am travelling?

Can I use my Debit or ATM Card when I travel internationally?

Why is my Debit Card declined when I place an order online?

How can I reset my PIN on my Debit or ATM Card?

Can I use my debit card at an ATM located at another bank?

Can I use my ATM card for POS (point of sale) transactions at a store?

Do you offer EMV (Chip) Technology on debit cards?

How soon will I receive my new Debit or ATM Card?

Your Debit or ATM Card should arrive in the mail between 7 and 10 business days. Please watch your mail carefully for it.

I have not received my Debit or ATM Card yet. What do I do next?

If you have not received your card within 3 weeks of submitting your request for the card, please contact Customer Support at 770-967-5090 or .

How do I activate the new Debit or ATM card I received?

Call 1-800-567-3451 to activate and select a PIN for your card.

What is VERIFIED BY VISA?

The Security and Privacy of your payments are important. Visa has placed this policy to protect your cards with your own personal password so only you can purchase with your cards online. You can register for this service by visiting our website and click on "Verified by Visa."

How can I report a lost or stolen Debit or ATM Card?

During normal business hours, please call our Customer Support Team at 770-967-5090 if your Debit or ATM Card has been lost or stolen. To report a lost or stolen Debit or ATM Card after normal business hours, please call 800-554-8969. It is important to report a lost or stolen card promptly.

Why is my Debit Card declined when I am travelling?

For your protection, HSB has a fraud prevention service that takes extra steps to restrict your card when it is used outside the normal pattern for your account activity, or if any other suspicious activity has occurred. If suspicious activity occurs, you will receive a call from our Debit Card department requesting that you confirm or deny any suspicious transactions. It is very important that you have a current contact number on file with us and that you complete the call if you receive it. If our Debit Card department is unable to confirm the suspicious transactions, your card will be restricted for use. When travelling domestically, please use your card as a Debit Card, entering your PIN at the terminal. Using your PIN is an extra verification process that helps confirm your identity.

Can I use my Debit or ATM Card when I travel internationally?

In order to use your card while travelling internationally, please visit your local branch before your trip to complete and sign a form for the specific time period of travel. You may only use your Debit Card for PIN based transactions while you are out of the country. Please note that some countries are blocked for any type of HSB Debit Card usage. It is advised to have a backup form of payment when traveling.

Why is my Debit Card declined when I place an order online?

VISA has identified several websites as potentially high risk resulting in a denial of your purchase. Should this happen, please contact us and we will be happy to assist you.

How can I reset my PIN on my Debit or ATM Card?

You can reset your PIN at any Hamilton State Bank ATM (if you have your current PIN) or by calling the 24/7 automated IVR system at 800-567-3451. For your protection, we are unable to reset your PIN at the local branch.

Can I use my debit card at an ATM located at another bank?

You can use your Hamilton State Bank Debit card at any ATM. Keep in mind, however, that some ATMs will charge non-customers a fee for this service. Hamilton State Bank is a member of the Allpoint ATM Network. This allows Hamilton State Bank debit card holders to use any AllPoint ATM surcharge free. You may find locations near you by visiting www.allpointnetwork.com or this locator. Please view the back of your debit card for a complete list of ATM networks. Keep in mind that you also have the option to receive cash back when you make a purchase using your debit card and PIN at retailers. Just make the cashier aware that you would like cash back with your purchase.

Can I use my ATM card for POS (point of sale) transactions at a store?

No, ATM cards are to be used only at ATMs.

Do you offer EMV (Chip) Technology on debit cards?

Please call or visit your local branch for more information. You may also email or call Customer Support at 770 967-5090 or

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What is uChoose Debit Card Rewards?

How do I register my Debit Card for the uChoose Debit Card Rewards Program?

Who can I contact if I have issues with the registration process?

How do I earn points?

How can I maximize the points earned?

What if I do not have a computer and I want to participate in the uChoose Debit Card Rewards program?

What if I shopped at a participating retailer but my points do not show?

If I have multiple debit cards, can I link them together?

When do I get my points?

When can I redeem my points?

How can I update my personal information in the uChoose program?

What if I have not received my reward?

Is there an app for uChoose?

What if I cancel or close my account, while I still have points earned but not redeemed?

What is uChoose Debit Card Rewards?

uChoose Debit Card Rewards is a rewards program where you earn points for shopping or using your Hamilton State Bank Visa Debit Card, then redeem your points for anything of your choice from a huge online rewards catalog

How do I register my Debit Card for the uChoose Debit Card Rewards Program?

To participate in the program you must register your Debit Card online. Go to www.HamiltonStateBank.com, select "uChoose Debit Card Rewards" then complete the registration process.

Who can I contact if I have issues with the registration process?

Please contact Customer Support at 770-967-5090 or support@hamiltonstatebank.com.

How do I earn points?

Earn points each time you use your registered Hamilton State Bank Debit Card for purchases. Maximize the points earned when you select "credit" when making your purchases.

How can I maximize the points earned?

Select "credit" when making purchases using your registered debit card to maximize the amount of points earned on purchases.

What if I do not have a computer and I want to participate in the uChoose Debit Card Rewards program?

uChoose Rewards is an online-only program. Participants must register and redeem points at www.uchooserewards.com. If you do not have computer or Internet access, a great alternative is to visit your local public library. There, you can connect to the Internet to create a free email address through sites like Google and Yahoo, then complete registration on the uChoose Rewards website and redeem your points.

What if I shopped at a participating retailer but my points do not show?

It can take up to 30 days for a transaction to appear on the Point Details page. If points for a qualified transaction do not appear after 30 days, please click "Contact Us" at the bottom of the uChoose webpage or email service@uchooserewards.com to advise us of details about the transaction.

If I have multiple debit cards, can I link them together?

Visit your profile page at www.uchooserewards.com and select "Preferences." Tab to the bottom of the page and see "Link Another Account to Your Program" and click "Learn How" then complete the process.

When do I get my points?

Each month you will see your point activity, however, points are credited to your account once per month. This usually takes place between the 5th and 7th.

When can I redeem my points?

You can redeem points whenever available point balance exceeds 1,500. The Terms and Conditions within your uChoose profile can be referenced for more information.

How can I update my personal information in the uChoose program?

Makes changes to your information by visiting your uChoose profile and select "Preferences."

What if I have not received my reward?

Click "Contact Us" at the bottom of the uChoose webpage or email service@uchooserewards.com to advise us of any issues related to redemptions. You should include your order number on all correspondence.

Is there an app for uChoose?

Yes, visit your app store and search "uChoose Rewards." Download the app and login with the username and password you created when you created your uChoose profile online. You will not have all the functionality you have with the online version.

What if I cancel or close my account, while I still have points earned but not redeemed?

If your account is closed for any reason or your enrollment in the rewards program is cancelled your access to the uChoose Rewards program will be terminated. You should redeem points before closing your account.

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How can I send or receive a Wire Transfer

What is the cutoff time to send wires?

Can I retract or place a stop payment on a Wire already sent?

How can I send or receive a Wire Transfer

Please visit your local branch to complete and sign a Wire Transfer authorization form. Please note there is a fee to send or receive funds by wire.

What is the cutoff time to send wires?

The cutoff time for a Wire Transfer is 2:00 pm (ET) Monday through Friday unless one of these days is a non-banking Holiday. In such case, the transaction is processed on the next business day.

Can I retract or place a stop payment on a Wire already sent?

Should there be a necessary reason to retract a wire, we would need a detailed letter with signatures indicating the details and the reason for the request. Hamilton State Bank will do all possible to request a retraction/stop payment, however there is no guarantee that the funds will be returned as it is ultimately up to the Beneficiary or Beneficiary Bank to cooperate with the request. It is highly recommended that you always verify and review all information prior to authorizing a wire to avoid potential problems.

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Does Hamilton State Bank offer Credit Cards?

Does Hamilton State Bank offer Credit Cards?

Yes, please CLICK HERE for further information on our Credit Card program.

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Click here to view more.

How secure is my personal account information?

What is "Phishing"?

How do I report a fraudulent email or website?

How do I protect my Identity or get more information on Identity Theft?

How secure is my personal account information?

Hamilton State Bate Bank uses the latest Internet security available, including secure communication (SSL), firewalls, 128 bit encryption and operating systems that have been designed to provide maximum security.

What is "Phishing"?

"Phishing" refers to unsolicited e-mails or websites that suggest you have received official communication from a company. These are sent by scammers looking for you to supply your personal or financial information and passwords. Hamilton State Bank never sends unsolicited emails asking you for your personal information. The only time you may receive such a request is if you initiate an email to us requesting assistance. In this case, our Reply will return to you via an encrypted email.

How do I report a fraudulent email or website?

Should you receive an email resembling Hamilton State Bank and suspect it may be fraudulent please do not click on any links or open any attachments. Forward the actual email directly to and we will reply to you as appropriate.

How do I protect my Identity or get more information on Identity Theft?

We are pleased to offer you very detailed information and assistance on how to protect your identity. Please CLICK HERE for a short and detailed tutorial on all the variables of the fastest growing crime in our country today.

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Can I setup alerts to notify me of activity on my account?

Why should I set up alerts on my account(s)?

What should I do if I receive an alert on my account that has activity I don't recognize?

Can I setup alerts to notify me of activity on my account?

There are several tools available to assist you with monitoring your account activity that will push information to you in the method you select:
Online Banking - You can set up alerts (also known as messages) within your online banking profile that can be sent to you via email or text. Within online banking select "Alerts" then "Setup New Alert." Follow the steps to complete the process. You will be prompted to enter an email address for where the message will be sent. If you prefer to receive this as a text you need your phone number and carrier's extension. For example: if your phone number is 555-555-5555, and your carrier is Verizon, you will enter the following as your email address: 5555555555@vtext.com. Please note that this alert may come to you in two separate messages due to character limitations per message.

Common cell phone carrier extensions are:

Alltel:@message.alltel.com
AT&T:@txt.att.net
Metro PCS:@mymetropcs.com
Nextel:@messaging.nextel.com
Sprint:@messaging.sprintpcs.com
T-Mobile:@tmomail.net
Verizon:@vtext.com
Virgin Mobile:@vmobl.com
If you select to have an alert sent as a text message, please be aware that standard text messaging rates will apply.

Visa® Purchase Alerts - You can set up alerts for your Hamilton State Bank Visa Debit and or Credit Card. Simply visit www.HamiltonStateBank.com and select "Visa Purchase Alerts." Select "Check eligibility" then complete the process. You will be able to set parameters for the types of alerts you would like to receive.

Alerts are set up and driven by you. Therefore, you can delete alerts at any time.

Why should I set up alerts on my account(s)?

Receiving timely information helps you keep track of your spending as well as assist you with identifying fraud that may occur on your account(s).

What should I do if I receive an alert on my account that has activity I don't recognize?

Contact us to get more information for any account activity you don't recognize. You may use any of the following methods:

  • Call or visit your local branch during normal business hours.
  • Customer Support Department - Call 770-967-5090 or email support@hamiltonstatebank.com during normal banking business hours.
  • To report a lost or stolen Hamilton State Bank Debit Card after banking business hours - Call 800-554-8969.
  • Hamilton State Bank Credit Card Customer Support - Call 1-800-423-7503.
  • Bill Payment Customer Support - Call 1-855-848-1781, 7am until 1am, 7 days a week.

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